How LeJeune Bolt is Leveraging SmartCert to Keep Customers Happy
Time-Saving Automation
Real-Time Access
Happier Customers
Company Snapshot
LeJeune Bolt, a distributor of structural bolts, nuts, washers and installation tools and long-time user of the INxSQL ERP platform, struggled to keep up with the manual certification demands required by its customers. With certs sent post-shipment and a labor-heavy paper process, their team needed a way to streamline documentation and better align with customer expectations.
THE CHALLENGE
Before SmartCert, LeJeune Bolt struggled with a highly manual certification process. Certification packets were often sent the day after shipments, which confused customers when product arrived without documentation. Shipping clerks spent up to an hour each day printing certs to include with shipments, while office staff dedicated 2–3 hours daily to compiling, saving, and emailing documentation. File size limits created more complexity, requiring 4–5 separate emails per order. Paper usage and manual workflows added to the cost and inefficiency.
Key obstacles included:
Delayed cert delivery caused confusion when product arrived before paperwork.
Shipping clerks lost time printing certs, slowing warehouse productivity.
Office staff spent 2–3 hours daily compiling and emailing documentation.
Multiple emails per order due to 20MB file size limits.
Heavy paper usage and inefficient Adobe-based workflows.
The solution
With SmartCert, they automated the packaging list and cert upload process. As soon as a packaging list is printed in INxSQL, an ASN and certs are instantly sent to the customer via SmartCert — even before the product ships.
THE IMPACT
Since implementing SmartCert, LeJeune Bolt has seen a dramatic improvement in operational efficiency and customer experience. Labor hours have been significantly reduced, freeing up office and warehouse staff for more valuable work. Paper usage has dropped, and warehouse productivity has increased. Customer feedback has been overwhelmingly positive, with faster cert delivery contributing to improved satisfaction and trust.
Key results:
Saved an estimated 20–25 labor hours per week across teams.
Reduced paper consumption significantly.
Improved warehouse efficiency with no more manual cert printing.
Freed up office staff for higher-value work.
Boosted customer satisfaction with faster cert delivery.
Customer Testimonial
“Our overall experience is very positive. The integration with INxSQL is terrific — the labor hours we used to spend processing certs after shipment is essentially zero. Most of our customers have very positive feedback on SmartCert.”
Looking Ahead
After successful onboarding and growing customer satisfaction, LeJeune Bolt plans to continue expanding its use of SmartCert. With more automation and tighter ERP integration, they’re well-positioned to scale operations without scaling headcount — and keep customers happy along the way.
