Customer Communication Resources

Introduce and educate your customers on SmartCert and your automated process

Congrats on your progress in streamlining cert management!

We’ve created a handy guide for introducing SmartCert to your customers. This next step is perhaps the most exciting, knowing you are about to deliver best-in-class, self-service tools

Here’s how to get started

Make the

  • Send an email introduction using one of the email templates provided below.
  • Attach the SmartCert Overview and Set Up Instructions PDF.
  • Provide these instructions ahead of your rollout to give your customers advance notice and time to set up their account.

Send a


  • Update your signature with a notice/reminder.
  • Announce your new process in your newsletter, on your website and social media.
  • Provide an email reminder.

Use your
support team

For questions from your customers, you can either:

  • Direct them to resources and support by sending a link to the (Copy and paste this link:
  • Or forward/copy us on the email with


Email templates

Use these templates to introduce your customers to your new process.

SmartCert Overview and Set up Instructions

Share this PDF to help your customers get familiar with SmartCert.

Shipment Instructions

Send this document with your shipment to notify Receiving that your cert process has changed.

Want more support?

Click here for additional guidance in introducing SmartCert to your customers.


Use the form below to request support