Often, in our personal lives and in business, our greatest obstacle is the status quo. Standard Operating Procedures are exactly as labeled: Procedures to guide operations under standard conditions. Except there is nothing standard about our current business conditions.
Churchill said: “Never let a good crisis go to waste”. There is nothing ‘good’ about the current pandemic and the incredible amount of uncertainty it presents to businesses. But uncertainty can also provide a time to focus specifically on what we can control – solving for cost and profitability issues, integrating new technology to maintain connections to customers, streamlining processes and finding efficiencies in day-to-day practices. Adversity has a history of bringing out the best in all of us.
A solid digital strategy including eCommerce and business automation is no longer a nice-to-have, it is a must-have to develop a solid future of organizational growth.
“This presents an opportunity – and a need – for many companies to build the competencies they wish they’d invested in before: to be more digital, data-driven, and in the cloud; to have more variable cost structures, agile operations and automation; to create stronger capabilities in e-commerce and security.” – Accenture