Fastener Fair 2023 Recap
Nashville did not disappoint as this year’s destination for Fastener Fair USA. From networking with the North Coast Fastener Association downtown, to taking in live music at the Country Music Hall of Fame, Music City truly delivered on fun for the fastener industry.
SmartCert also shared the stage with fellow customers Birmingham Fastener, Goebel Fasteners, and partner FCH Sourcing Network. We shared perspectives on simplifying the customer experience, and the role technology is playing in process improvements and relationships.
While there were many discussions about lean internal processes, strong communication, and other consistent areas of focus, we all agreed on one major alignment across manufacturing, distribution, and supporting vendors to the industry like SmartCert and FCH: meeting the customer where they are at.
As you transition and optimize your processes, it is likely that these changes will deliver benefits to your customer base. It is critical to articulate the value you are providing in these updates and support their transition. Education, outreach, and simplicity are key.
We always enjoy coming together with customers, friends, prospects, and partners from across the globe. These trips are a highlight and an incredible opportunity to expand our support of companies large and small in their efforts to embrace automation, reduce inefficiencies and work smarter with suppliers and customers.
We’re already looking forward to Cleveland next year. See you there!
Panel Discussion: Simplifying the Customer Experience with Lonni Kieffer, SmartCert, Eric Dudas FCH Sourcing Network, Anthony Crawl, Birmingham Fastener, Christian Reich, Goebel Fasteners
Panel Discussion: Building and Executing your Fastener Marketing Strategy with Rosa Hearn, Joe Shoemaker, Hali Gibson, John Kovatch and David Harlan
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